AI chatbots have failed people in crisis. Can that be fixed?

Ars Technica reports that multiple lawsuits filed this year allege that ChatGPT contributed to serious harm. A January lawsuit described a man who took his own life after being coached into suicide by the chatbot. A college student in Georgia sued OpenAI, claiming ChatGPT pushed him into psychosis. In June, a Canadian family sued after ChatGPT allegedly encouraged their daughter to end her life.

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