UK's Virgin Media fined $28m for hanging up on people calling to cancel

According to Boing Boing, Virgin Media — the U.K. cellular carrier — has been fined twenty-eight million dollars by the telecom regulator Ofcom for systematically blocking customer cancellations. The method: hang up on them or leave them on hold until they disconnect themselves. It's a blunt tactic, and it's earned the company a hefty fine that signals regulators won't tolerate obstruction.

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