According to SaaStr's latest episode of The Agents podcast, companies deploying AI agents at scale are discovering that sometimes safeguards can go too far. One company's revenue swung from down nineteen percent to up forty-seven percent year over year after running more than twenty AI agents in production. They found guardrails meant to constrain agents actually broke their functionality, and their VP of Finance uncovered a configuration setting that had been missed for eight years. The latest win: an AI agent now handles software license renewals entirely—a task that once required human intervention.

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